In part 1 of this topic, I pointed out 3 common mistakes when deciding on a point of sale software to employ. They are insufficient what your business needs, making hasty decisions before researching or trying and focusing too much on the technical features leading to neglect the others. In part 2 of this post, I will focus on 4 other common mistakes:
Insufficient staff training
In fact, it is essential that your staffs are familiar with the operating systems within the organization to improve productivity. Because your employees are the ones who directly experience to process sales, manage inventory, print barcodes, etc. However excellent your POS system may be, inexperienced users can quickly render it useless, resulting in customer dissatisfaction or profit loss. Therefore, training your staffs before installation is the key to making your system gradually become proficient at even the most advanced capabilities.
Incompatible hardware
Many companies when choosing a new point of sale platform to implement forget that it is not a stand-alone mechanism. In fact, to perform smoothly and efficiently, it needs to interface with hardware that you currently own. If you don’t choose a system that is compatible with your hardware, setup can be very costly and frustrating. Shortly, do not assume that anything will work without confirmation from your sales representative.
Skipping the reference check
It’s better to ask for references than selecting based on a POS system’s website or brochure. Learn from real clients or companies in the same industry and ask them how the point of sale system is working out for them.
If you skip this step, you could miss chances to have valuable insights and comments from real customers. You need to collect feedback from actual clients to really know whether a POS vendor is suitable for you.
Choosing The Wrong Partner
Buying a POS system has many features like getting married. You must know who you are going to be dealing with for a long time. You must know if they are going to be there “through thick or thin”. And, you certainly must know that they are the “Mr Right” partner for you, will continually improve your profits.
Many companies on the market sell POS system, and you need to choose the one that suits your business. RockPOS have been in the market for years and it has many advantages. It will be your perfect partner to succeed in the retail businees.
Above are 4 common mistakes to avoid. If you are interested in this topic, you can find the other 3 mistakes here: Common mistakes to avoid when choosing a POS system (part 1)