In the previous post “7 tips to make your e-commerce business unique from the crowd (Part 1)“, we mentioned about 3 useful tips that help your e-commerce business stand out. In this post, we will demonstrate 4 other tips
Provide great customer service
Customer service is the key hook to engage customers with your business, including your potential, new and existing customers.
It takes time, money and extra resources, excellent customer service can generate positive feedback for your business. Satisfy your customers and encourage them to buy and use your products or services again. Good customer service, in other words, is to make your business grow faster, boost sales and get more loyal customers.
For example, you can improve the customer service of your company by giving a discount or sending gifts for customers on their birthday or special occasions. There really is no feeling as good as receiving an unexpected gift!
Personalise your packages
The package is considered as the face of your business, especially in an e-commerce business, because the first impression that strikes customers’ eyes is the package. From gift wrapping their items to enclosing a little something extra as a surprise such as sweet treats or new products, all can make your customers feel special, not to mention that it can be the great chance to introduce your new products.
In addition, don’t forget to add a personal touch. Customers are much more likely to stay with you if they feel a personal connection. Some little things like a handwritten note, compliment slip or handmade cards will definitely stay in your customers’ minds for much longer.
You should guide your customers by letting them know what other customers thought of the products you sell.
Many customers concern about reviews. By reading reviews from other customers who once experienced and used your products or services, the mutual trust and loyalty between your brand and customers will be built on a solid basis.
Share tips & tricks
Sharing tips and tricks is another mandate to attract customers. Everyone has their own opinions about the way their customers feel towards them. The more you show that you care about your customer, the more they want to continue patronizing you and recommending new customers.
So now we have full of 7 useful tips helping your business stand out in customers’ minds. Contact us if you want to receive further info or specific tips that are suitable for your own business cases.