What makes customers’ complaints so important?

What makes customers’ complaints so important?

About two or three years ago, a survey conducted by National Retail Merchants Association indicated that 14 percent of unsatisfied customers stop buying from a business because their complaints were not adequately solved. And one client is more likely to tell people around him about his claims rather than to tell you, the business manager. Therefore, […]

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What makes customers satisfied

How to make your customers satisfied

Customer satisfaction has always been crucial to every business. It decides not only customer loyalty but also your business differentiation. In another way, it is precisely a key to a business success. However, not many executives and managers have created a good enough satisfaction for their customers. I used to be very insecure about this […]

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